Retail Sales Leader

About the role

Bonobos is seeking a Lead Guide, otherwise known as a Retail Sales Leader, in our Guideshop. A Lead Guide is our version of a retail sales leader who is customer‑obsessed, fit‑focused, incentive‑driven, and a sales powerhouse. Lead Guides use their product knowledge to deliver an exceptional customer experience in a unique retail setting, offering a full wardrobe of better‑fitting men’s clothing that customers can try on by appointment.

Responsibilities

• Deliver an exceptional customer experience and maximize personal sales results.
• Coach Guides during scheduled shifts to provide an exceptional customer experience.
• Execute opening and closing Guideshop duties as assigned.
• Act as the leader and assume management responsibilities when the Guideshop Manager is not available.
• Support expense budget, payroll control, and procedural compliance for the Guideshop.

Requirements

• 2–5 years of retail or sales experience in a leadership capacity or relevant experience.
• Consistently achieve personal and overall store sales goals.
• Ability to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
• Knowledge of men’s fashion, fabrics, styles, and fit.

Preferred qualifications (skills and abilities)

• Desire to learn extensively about men’s fashion, fabrics, styles, and fit.
• Ability to cultivate an environment of genuine connection where all customers and associates feel welcome, heard, and valued.
• Enthusiasm for coaching and mentoring a team, leading by example.
• Capability to create and maintain a cohesive work environment that inspires engagement.
• Self‑motivation and confidence in networking and generating leads.
• Strong time‑management, organizational, written, and verbal communication skills.

Benefits and compensation

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.
• For part‑time associates: access to individual insurance coverage (major medical, dental, vision, supplemental, life, etc.) through LIG Solutions, paid sick leave, public health emergency leave, and eligibility for 401(k) and Roth 401(k) with company match.
• Eligibility for the Bonobos Guideshop Incentive Plan (full‑time and part‑time).

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills, and experience of the candidate.