Retail Sales Leader

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to modern, confident, and effortless style for work, everyday, or special occasions. Bonobos is a menswear brand known for pioneering exceptional fit and a personalized, innovative retail model. Customers can experience these brands in over 400 Express retail and outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

Bonobos, launched online in 2007 with its signature line of chinos, now offers a full wardrobe of better-fitting men's clothing for every occasion. The brand provides a unique, one-on-one, appointment-based experience at 50 Guideshop locations, delivering expert fit advice and personalized service—redefining traditional retail.

About the role

Bonobos is seeking a Lead Guide (Retail Sales Leader) for our Guideshop at Tyson's Galleria. This role is ideal for a customer-obsessed, fit-focused, and sales-driven leader who thrives in a unique retail environment. As a Lead Guide, you will use your product knowledge to deliver an exceptional customer experience while maximizing sales and coaching your team.

Responsibilities

• Deliver an exceptional customer experience and maximize personal sales results.
• Coach Guides during scheduled shifts to ensure a high standard of customer service.
• Execute opening and closing Guideshop duties as assigned.
• Act as the leader and take on management responsibilities when the Guideshop Manager is not available.
• Support expense budget, payroll control, and procedural compliance for the Guideshop.

Requirements

• 2-5 years of retail or sales experience in a leadership capacity or relevant experience.
• Proven ability to consistently achieve personal and overall store sales goals.
• Able to work a flexible schedule, including evenings, weekends, and holidays.
• Knowledge of men's fashion, fabrics, styles, and fit.

Preferred Qualifications

• Passion for learning about men's fashion, fabrics, styles, and fit.
• Ability to cultivate an environment where customers and associates feel welcome, heard, and valued.
• Enthusiasm for coaching and mentoring a team, leading by example.
• Strong time management, organizational skills, and written/verbal communication.
• Self-motivated and confident in networking and generating leads.

Benefits

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

Part-time associates may be eligible for individual insurance coverage (including major medical, dental, vision, supplemental, and life insurance), paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) with Company match. Both full-time and part-time associates may participate in the Bonobos Guideshop Incentive Plan.