Jobs · Customer Service · New York

Retail Sales Lead (Full Time)

Le Creuset · Central Valley, NY · 1 wk ago
On-siteCustomer ServiceFull-time

About the role

The Retail Sales Lead plays a crucial role in driving sales and KPI performance, inspiring and coaching the sales team to excel in customer service and product knowledge. This position requires prior retail sales and supervisory experience, preferably in a specialty retail environment.

Responsibilities

  • Drive sales and KPI performance through active coaching and acting as Manager-on-Duty
  • Foster strong partnerships with the team and leadership
  • Lead exceptional experiences by role modeling selling behaviors and building customer loyalty through personalized service
  • Share expertise in cooking, baking, and entertaining
  • Execute with excellence by overseeing daily operations including cash handling, merchandising, inventory control, and adapting to changing business needs

Requirements

  • Flexibility to work a non-traditional schedule, including days, nights, weekends, and holidays
  • Authentic passion around cooking, baking, and entertaining

Qualifications

  • Prior retail sales and supervisory experience, preferably in a specialty retail environment

Skills

  • Results-driven leadership skills
  • Customer service expertise
  • Product knowledge and sharing expertise
  • Operational oversight and adaptability

Benefits

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • 401(k) Matching
  • Employee Discount
  • Paid Time Off
  • Life Insurance

Pay

TBD

Schedule

TBD

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