Retail Sales Lead, Fabletics (Twelve Oaks Mall - Novi, MI)

Job Description
TechStyle Fashion Group - Fabletics is currently looking for a Full-Time Retail Sales Lead at Twelve Oaks Mall in Novi, MI!

About the role

The Sales Lead will provide a best-in-class retail store customer experience and support in sales and operations. Using cutting-edge technology, they will enable customers to shop seamlessly between the website and retail stores. They will work alongside the Store Manager, store supervisors, and a team of highly personable associates to help customers live their passions.

Responsibilities

• Embody the company culture and values, providing insights to customers on how to live their passion.
• Engage customers in new and meaningful ways by providing knowledge on the fabrics, features, fit, and function of products.
• Drive customer engagement inside and outside the store environment, ranging from store events and promotions to community projects.
• Provide training and immediate feedback around the Customer Experience Playbook and other performance expectations (Customer Engagement, Omnicart, Member Chat, etc.).
• Work in coordination with the Store Manager to inspire associates to meet/exceed individual and team performance goals.
• Communicate inventory and training needs to the Store Manager to increase overall customer experience.
• Maintain store merchandising guidelines that make the store easy to shop and add value to the customer's purchase journey.
• Actively participate to provide and nourish feedback to the Store Manager to continuously improve the business.
• Strive for excellence, meeting and exceeding store objectives related to performance, productivity, efficiency, and quality standards.
• Serve as a resource for general product knowledge to all customers and team members.
• Maintain personal sales goals and achieve sales targets.
• Maintain all safety and security standards and identify, communicate potential issues.
• Unpack boxes for inventory as required. Boxes can weigh 10-30 lbs.

Required Skills

• 1-year minimum of work experience within a retail environment.
• Prior retail management experience, a plus.
• Knowledge and familiarity of active lifestyle choices such as Yoga, Cycling/Spin, Pilates, Weight Training, Running, Nutrition, and other healthy activities.
• Ability to socially interact with customers, employees, and business partners inside and outside the store environment.
• Ability to work with large teams.
• Great interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced environment.
• A high degree of comfort dealing with ambiguity, including the ability to take initiative when opportunities arise.
• Familiarity with retail inventory and POS systems.
• Self-motivated, a good communicator with an innate ability to bring the best out in others.
• The ability to multi-task, set priorities, and work well under pressure.
• Flexibility in work hours, open to work evenings, weekends, and national holidays.
• Applicants must be 18 years of age or older.

Qualifications

• Must be able to perform the essential functions of this job with or without reasonable accommodation.
• Must have a valid driver's license and reliable transportation.
• Must be able to lift 25 pounds.
• Must be able to stand for at least two consecutive hours.
• Must be able to work evenings, weekends, and national holidays.

Note: Applicants must be 18 years of age or older. TechStyle Fashion Group - Fabletics is an Equal Opportunity Employer: M/F/PV/D (minority, female, protected veteran, disability).