Retail Sales Lead, Fabletics (Old Orchard - Skokie, IL)

TechStyle Fashion Group - Fabletics Retail is seeking a Full-Time Sales Lead for our store at Old Orchard in Skokie, IL. This role focuses on delivering an exceptional customer experience while supporting sales and operations, leveraging technology to bridge online and in-store shopping.

About the role

As a Sales Lead, you will take charge of creating a best-in-class customer experience, collaborate with a driven team, and help customers live their passion. This position reports to the Store Manager and involves leading a tight-knit group to hit bold targets and propel the business forward.

Responsibilities

• Embody Fabletics’ culture and values while providing customers with insights on living their passion.
• Engage customers meaningfully by sharing knowledge about fabrics, features, fit, and function of products.
• Drive customer engagement through store events, promotions, and community projects.
• Train and provide immediate feedback to associates on the Customer Experience Playbook and performance expectations (e.g., Omnicart, Member Chat).
• Work with the Store Manager to inspire associates to meet or exceed individual and team performance goals.
• Communicate inventory and training needs to enhance the overall customer experience.
• Maintain store-merchandising guidelines to ensure ease of shopping and add value to the customer journey.
• Provide and nourish feedback to the Store Manager to continuously improve the business.
• Strive for excellence in meeting and exceeding store objectives related to performance, productivity, efficiency, and quality standards.
• Serve as a resource for product knowledge to customers and team members.
• Maintain personal sales and achieve sales goals.
• Uphold all safety and security standards, identifying and communicating potential issues.
• Assist with unpacking inventory boxes (weighing 10-30 lbs).

Requirements

• Minimum of 1 year of work experience in a retail environment.
• Prior retail management experience is a plus.
• Knowledge and familiarity with active lifestyle choices such as yoga, cycling/spin, Pilates, weight training, running, nutrition, and other healthy activities.
• Ability to socially interact with customers, employees, and business partners both inside and outside the store.
• Experience working with large teams.
• Strong interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced environment.
• Comfort with ambiguity and the ability to take initiative when opportunities arise.
• Familiarity with retail inventory and P.O.S. systems.
• Self-motivated, with strong communication skills and the ability to bring out the best in others.
• Ability to multi-task, set priorities, and work well under pressure.
• Flexibility in work hours, including evenings, weekends, and national holidays.
• Must be at least 18 years of age.

Physical Demands

• Involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours.
• May occasionally involve stooping, kneeling, crouching, and climbing ladders.

Benefits

• Salary range: $18.00 - $20.00 per hour, depending on experience.
• 70% employee discount on Fabletics brands.
• Free outfits each month.
• Paid sick time.
• 401k match.
• Annual bonus plan.
• Paid time off.
• Flexible schedule.