Retail Sales Lead, Fabletics (Mission Viejo - Mission Viejo, CA)

About the role

Fabletics is seeking a Full-Time Sales Lead for their retail store at Mission Viejo, CA. Reporting to the Store Manager, this position involves delivering an exceptional customer experience, leveraging technology, and collaborating with a team to achieve business goals.

Responsibilities

• Embody Fabletics' culture and values, providing insights to customers on how to live their passion.
• Engage customers in new and meaningful ways by offering knowledge about Fabletics products, including fabrics, features, fit, and function.
• Drive customer engagement through store events, promotions, and community projects.
• Train and provide immediate feedback on the Customer Experience Playbook and other performance expectations (Customer Engagement, Omnicart, Member Chat, etc.).
• Work with the Store Manager to inspire associates to meet or exceed individual and team performance goals.
• Communicate inventory and training needs to the Store Manager to enhance the customer experience.
• Maintain store merchandising guidelines to make shopping easy and add value to the customer's purchase journey.
• Participate actively to provide and nourish feedback to the Store Manager to continuously improve the business.
• Strive for excellence, meeting and exceeding store objectives related to performance, productivity, efficiency, and quality standards.
• Serve as a resource for general product knowledge to all customers and team members.
• Maintain personal sales goals and achieve sales targets.
• Maintain all safety and security standards and identify potential issues.
• Unpack boxes for inventory as required, which may involve lifting up to 30 lbs.

Requirements

• 1-year minimum of work experience within a retail environment.
• Prior retail management experience is preferred.
• Knowledge and familiarity with active lifestyle choices such as yoga, cycling/spin, pilates, weight training, running, nutrition, and other healthy activities.
• Ability to socially interact with customers, employees, and business partners inside and outside the store environment.
• Ability to work with large teams and have great interpersonal skills.
• A positive attitude and the ability to thrive in a fast-paced environment.
• A high degree of comfort dealing with ambiguity and the ability to take initiative.
• Familiarity with retail inventory and POS systems.
• A self-motivated individual with strong communication and leadership skills.
• The ability to multi-task, set priorities, and work well under pressure.
• A flexible schedule, willing to work evenings, weekends, and holidays.

Qualifications

• Age 18 or older.
• Willingness to work onsite and maintain a flexible schedule including evenings, weekends, and holidays.

Skills

• Strong interpersonal and communication skills.
• Ability to handle ambiguity and take initiative.
• Familiarity with retail inventory and POS systems.
• Self-motivation and the ability to multi-task.
• Flexibility in work hours.

Benefits

• Salary range: $18.00 - $20.00 per hour, depending on experience.
• 70% employee discount on Fabletics brands.
• Free outfits each month.
• Paid sick time.
• 401(k) match.
• Annual bonus plan.
• Paid time off.
• Flexible schedule.

Pay

$18.00 - $20.00 per hour, depending on experience.

Schedule

Full-time position, with flexibility to work evenings, weekends, and holidays.