Retail Sales Lead, Fabletics (Jordan Creek Town Center - West Des Moines, IA)

Fabletics is seeking a Full-Time Sales Lead for our new location at Jordan Creek Town Center in West Des Moines, IA. This role focuses on delivering a best-in-class retail customer experience while supporting sales and operations. You’ll leverage cutting-edge technology to create a seamless shopping experience between our website and retail stores, working alongside the Store Manager, supervisors, and a team of associates to help customers "Live their Passion."

Responsibilities

• Embody Fabletics’ culture and values while providing customers with insights on how to "Live their Passion."
• Engage customers meaningfully by sharing knowledge about product fabrics, features, fit, and function.
• Drive customer engagement through in-store events, promotions, and community projects.
• Train and provide immediate feedback to associates on the Customer Experience Playbook and performance expectations (e.g., Customer Engagement, Omnicart, Member Chat).
• Collaborate with the Store Manager to inspire associates to meet or exceed individual and team performance goals.
• Communicate inventory and training needs to the Store Manager to enhance the customer experience.
• Maintain store-merchandising guidelines to simplify shopping and add value to the customer’s purchase journey.
• Provide and receive feedback to continuously improve store operations and business performance.
• Strive for excellence in meeting and exceeding store objectives related to performance, productivity, efficiency, and quality standards.
• Serve as a resource for product knowledge to customers and team members.
• Maintain personal sales targets and achieve sales goals.
• Uphold all safety and security standards, identifying and communicating potential issues.
• Assist with inventory tasks, including unpacking boxes (10-30 lbs).

Requirements

• Minimum of 1 year of retail work experience; prior retail management experience is a plus.
• Knowledge and familiarity with active lifestyle choices such as yoga, cycling/spin, Pilates, weight training, running, nutrition, and other healthy activities.
• Strong interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced environment.
• Comfort engaging with customers, employees, and business partners both inside and outside the store.
• Ability to work effectively in large teams and collaborate with others.
• High degree of comfort with ambiguity, including the ability to take initiative when opportunities arise.
• Familiarity with retail inventory and point-of-sale (P.O.S.) systems.
• Self-motivated with strong communication skills and an ability to bring out the best in others.
• Ability to multitask, set priorities, and work well under pressure.
• Flexibility in work hours, including evenings, weekends, and national holidays.
• Physical requirements: constant moving, talking, hearing, reaching, and standing for at least two consecutive hours; may occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Must be at least 18 years of age.