Retail Sales Lead Apparel

Overview

The Lead has a direct impact on both the execution of brand standards as well as the teammate experience. With the guidance of the Assistant Store Manager and Store Manager, the Lead is the in-store expert of their business / department. The Lead is focused on delivering the best service to our customers as well as providing direction to teammates. Their ability to lead by example, be empathic, relentless in the face of adversity, optimistic, and collaborative with teammates is how they differentiate themselves.

Supports Building and Hiring a Strong Team

• Observes in-store interviews and department tours.
• Buils a people-first culture by connecting with every teammate in the store to build mutual trust, respect, and contribute to the strong store recognition culture.

Planning and Organizing

• Plans, organizes, and controls 30-days out with the guidance of Assistant Store Manager; including building an effective approach and aligning on necessary workforce to execute daily assignments, game plans, projects, or store events.
• Strategically leverages teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on their priority level.

Maintaining Standards

• Upholds company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.

Assisting Store Leadership

• Aids the store leadership team with general supervision in the store in accordance with Company policies and procedures, where applicable.

Training and Coaching

• Assists with training teammates on company procedures and programs; this includes onboarding new teammates and cross-training current teammates.
• Prioritizes coaching and developing oneself and others; provides hands-on coaching and teaches the “why” behind tasks, plans, and processes (e.g., Protection Plans, Scorecards, Loss Prevention, etc.).

Creating an Inclusive Environment

• Creates an inclusive store environment where everyone (teammates & customers) feels welcome and safe and is treated with respect.

Compliance and Confidentiality

• Maintains confidentiality of all Company information.

Additional Responsibilities

• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Leadership Traits

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented
• Engagement Driver
• Talent Developer
• Effective Team Building Skills
• Plans & Aligns