Retail Sales Keyholder - PT

Responsibilities

• Sales & Client Generation
• Achieve Sales and KPI targets.
• Take ownership of delivering strong results; focusing on individual and team goals.
• Foster exceptional in-store experiences by modeling The Cuyana Customer Journey - Retail Experience and providing on-the-floor direction and coaching to associates.
• Develop and maintain loyal client relationships through approved outreach methods.
• Provide customized virtual and in-person styling services through appointments.
• Proactively reach out to customers about new product launches and brand information.
• Demonstrate expertise in product and brand knowledge/story.
• Support the management team in generating new sales opportunities and engaging with clients.
• People Supervise sales floor during manager absence, ensuring client engagement, sales achievement, and task completion.
• Assist management team in training new associates on customer service standards, product knowledge, and POS.
• Demonstrate honest and effective communication while delivering and receiving feedback.
• Promote a respectful and productive team culture by helping to de-escalate and resolve conflicts when necessary.
• Operations
• Follow opening/closing procedures and ensure compliance with Cuyana policies.
• Manage inventory tasks, including shipping & receiving and product processing.
• Maintain store appearance and organization.
• Monitor stock levels, restock products, and ensure visibility on the sales floor.
• Operate the POS and resolve discrepancies.
• Delegate tasks to the team and manage sales floor coverage.
• Cuyana Community (help teammates during peak season, support retail events or community events)

Requirements

• 2+ yrs retail experience, 6+ mos leadership exp in a sales driven environment; Apparel / accessories contemporary brand experience a must; Luxury / Clienteling experience a plus.
• Proven ability to lead a product and customer centric sales environment.
• A connection to Cuyana's Fewer, Better philosophy.
• Professional attitude, strong work ethic and ownership over role.
• Team player who thrives in a fast paced environment.
• Strong leadership, organization, written and verbal communication skills.
• Capable of handling difficult customer conversations.
• Technology savvy.
• Flexible work schedule - open availability for weekends, holidays, evenings, events.
• Able to bend, reach, lift, climb ladders, and move product; Able to carry boxes 25 - 30 lbs.

Benefits

• Sick pay
• Holiday pay
• Commuter benefit
• Bonus
• Product incentives
• Generous employee discount