Retail Sales Floor Support & Customer Service - Clairemont Town Square Rack

About the role

Thriving in a fast-paced, high-energy environment, Nordstrom Rack team members continuously move and collaborate with teammates to create a welcoming and inclusive atmosphere for all customers. You'll ensure a quick and easy customer experience and keep the store clean and clutter free.

Responsibilities

• Work with the team to ensure the salesfloor stays "runway ready", and is sized and filled in through re-merchandising and straightening throughout the day
• Assist customers when cashiering with a variety of transactions across different platforms (in-store, online and mobile), which includes operating a point-of-sale system, bagging items of all size, handling bulky sometimes heavy items including boxes, and ensuring a seamless and friendly experience
• Create a smooth fitting room experience when supporting as a fitting room attendant by greeting and assisting customers and sorting and returning clothing to the floor
• Create a clean and clutter-free customer experience by sorting and returning clothing to the salesfloor
• Demonstrate expertise in all technologies used in the store environment
• Adequately adhere to all operational, merchandise and asset protection standards
• Promote initiatives like our Nordstrom Rewards program

Stock Support and Fulfillment

• Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments
• Fulfill customer orders in a timely manner following quality standards
• Prepare and ship customer’s orders following quality, packing and shipping standards
• Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes
• Assist in maintaining clean and organized selling floors and stockrooms
• Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures

Qualifications

• Clear, effective communication with strong interpersonal skills
• Accountability, initiative and a high level of ownership
• Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment

Skills

• The ability to work a flexible schedule based on business needs
• Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers
• Frequent use of hands for grasping, fine manipulation, pushing and pulling
• Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
• Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds

Benefits

• Medical/Vision, Dental, Retirement
• Paid Time Off
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

Pay

$18.85 - $19.65 Hourly

Schedule

Flexible schedule based on business needs