Retail Sales Floor Support - Best in the West Rack

About the role

Join the Nordstrom Rack team in a fast-paced, high-energy environment where you'll collaborate with teammates to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience while keeping the store clean and clutter-free. Flexibility is key, as you may work in different areas of the store, including Sales, Customer Service, Stock, and Fulfillment departments.

Responsibilities

Sales and Customer Service

• Work with the team to keep the sales floor "runway ready" by re-merchandising and straightening throughout the day.
• Assist customers with a variety of transactions across different platforms (in-store, online, and mobile), including operating a point-of-sale system, bagging items, and handling bulky or heavy merchandise.
• Support fitting room operations by greeting and assisting customers, and sorting and returning clothing to the sales floor.
• Maintain a clean and clutter-free customer experience by sorting and returning clothing to the sales floor.
• Keep stockrooms organized, ensuring merchandise is properly checked in and accurately ticketed.
• Demonstrate expertise in all store technologies.
• Adhere to operational, merchandise, and asset protection standards.
• Promote initiatives like the Nordstrom Rewards program.

Stock Support and Fulfillment

• Receive, unload, and unpack freight, delivering newly arrived merchandise to selling departments.
• Fulfill customer orders in a timely manner following quality standards.
• Prepare and ship customer orders while adhering to packing and shipping standards.
• Utilize inventory management systems to scan, process, and research merchandise shipments.
• Maintain clean and organized selling floors and stockrooms.
• Provide general store support, including setting up special events, organizing backrooms, handling markdowns, and relocating store fixtures.

Requirements

• Clear, effective communication with strong interpersonal skills.
• Accountability, initiative, and a high level of ownership.
• Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
• Ability to work a flexible schedule based on business needs.

Physical Requirements

• Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Handling bulky and awkwardly shaped items, including reaching above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
• For Stock and Fulfillment roles: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Pay

Hourly pay range: $17.35 - $18.05, dependent on location, job-related knowledge, skills, and experience. This position may also be eligible for performance-based incentives or bonuses.

Benefits

• Medical, vision, and dental insurance.
• Retirement savings plan (401k).
• Paid Time Off (PTO) accruals and holidays.
• Life insurance and disability coverage.
• Merchandise discount.
• Employee Assistance Program (EAP) resources.

Eligibility requirements may apply based on location, job level, classification, and length of employment.