Retail Sales Floor Leader, Glendale, #495

Responsibilities

• Create a welcoming environment for customers by greeting, assisting, and selling.
• Provide exceptional customer service and ensure all customer needs are met.
• Manage day-to-day store operations, including opening and closing procedures, cash handling, and POS system management.
• Achieve sales targets and maximize profitability through effective selling and merchandising.
• Partner with store support teams to increase sales, drive/promote merchandise categories, and expand markets.
• Support the Store Manager in managing store expenses and budgets, including labor costs, supplies, and operational expenses.
• Utilize company tools to diagnose opportunities and develop action plans to improve store performance.
• Maintain accurate inventory levels and participate in inventory management activities to minimize out-of-stock situations and overstocking.
• Train store staff, provide feedback, coach, and input on performance evaluations.
• Ensure all pricing, signage, and displays are correct at all times.
• Receive regular vendor deliveries and stock the sales floor in a timely manner.
• Control inventory stock levels and reorder as necessary within budget.
• Enforce all company policies and procedures, including health, safety, and security.
• Maintain a clean, organized, and welcoming store environment.

Qualifications

• 3+ years of management experience, preferably in retail or hospitality.
• Wine, spirits, and beer product knowledge (preferred).
• Full-time employment availability (nights, weekends, and holidays).
• Understanding of regulatory requirements related to the sale of alcohol.
• Strong interpersonal skills to communicate with confidence to customers and team.
• Strong organizational and time management skills.

Skills

• Financial and Business Acumen: Ability to evaluate financial and business indicators and translate data into actionable information to drive results.
• Problem Solving & Decision Quality: Ability to use rigorous logic and methods to solve problems with effective solutions.
• Relationship Management: Ability to build constructive and effective relationships and influence at all levels.
• Influencing and Negotiation: Ability to present ideas and directions that lead others to action.
• Planning and Priority Setting: Ability to set objectives and goals and organize work appropriately to meet and exceed goals.

Benefits

What We Offer:

• Medical/Dental/Vision Insurance (for full-time employees)
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health (formerly Carebridge)