Retail Sales Counter

About the role

Responsible for providing a superior customer service experience to all walk-in customers.

Responsibilities

• In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.
• Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.
• Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems.
• Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them.
• Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.
• Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims.
• Assumes other duties as assigned.

Requirements

• Strong customer service background; ability to communicate effectively.
• High School or G.E.D. equivalent preferred; college coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.
• Ability to establish priorities and demonstrate effective time‑management skills.
• Ability to work in a team‑oriented environment.
• Attentive to detail and ensure accuracy in work assignments.
• Strong problem‑solving skills.
• Flexibility to work variable schedules, including weekends.
• Office environment requiring walking, standing, or sitting for several hours at a time; perform repetitive motion tasks on a computer.