Retail Counter Sales

Responsibilities

• Provide a superior customer service experience to all walk‑in customers.
• In‑Person Sales: Deliver immediate, high‑quality service to retail and wholesale walk‑in customers.
• Parts Identification: Use inventory software to locate exact parts matches for customers’ vehicles.
• Sales: Manage the front counter, processing cash and credit transactions using POS systems.
• Yard Coordination: Communicate directly with parts pullers to retrieve parts requested by customers.
• Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.
• Core & Returns Management: Inspect returned parts, verify condition, and process credits or warranty claims.
• Assume other duties as assigned.

Requirements

• Strong customer service background.
• Effective communication skills.
• High School diploma or GED equivalent (preferred); college coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service experience preferred.

Knowledge, Skills & Abilities

• Ability to establish priorities and demonstrate effective time‑management.
• Team‑oriented work style.
• Attention to detail and accuracy in work assignments.
• Strong problem‑solving skills.
• Flexibility to work variable schedules, including weekends.

Physical Demands & Work Environment

Office environment requiring walking, standing, or sitting for several hours at a time. Repetitive motion tasks on a computer.

Schedule

Variable schedules, including weekends.