Retail Counter Sales

Responsible For

• Provide superior customer service to all walk-in customers.
• In-Person Sales: Provide immediate, high-quality service to walk-in retail and wholesale customers.
• Parts Identification: Use inventory software to assist customers in finding exact matches for their vehicles.
• Sales: Manage the front counter area, processing cash and credit transactions using POS systems.
• Yard Coordination: Communicate with parts pullers to retrieve parts for customers who want the company to pull their parts.
• Merchandising & Displays: Set up and maintain physical displays of popular parts to drive impulse sales.
• Core & Returns Management: Inspect returned parts and process credits or warranty claims.

Requirements

• Basic Qualifications:
• Strong customer service background.
• Effective communication skills.
• High School or G.E.D. Equivalent preferred.
• College coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.
• Knowledge/Skills/Abilities:
• Establish priorities and demonstrate effective time-management skills.
• Work in a team-oriented environment.
• Attention to detail and accuracy in work assignments.
• Strong problem-solving skills.
• Flexible to work variable schedules, including weekends.

Essential Physical Demands/Work Environment

• Office environment, requires walking, standing, or sitting for several hours at a time.
• Perform repetitive motion tasks on a computer.