Retail Sales Consultant

About the role

Optimum is seeking driven and enthusiastic Retail Sales Consultants to join our team. As part of one of the largest sales channels in the company, you will forge powerful connections with customers, exceed sales targets, and deliver an unparalleled customer experience. You’ll serve as an in-store brand ambassador, selling industry-leading connectivity solutions while creating lifelong customers through exceptional service. Our culture of excellence supports your personal and professional growth, helping you achieve sales targets and succeed in Optimum’s lucrative compensation plan.

Responsibilities

• Engage with customers as the first point of contact, creating a positive and welcoming environment. Listen to their needs and provide personalized guidance to help them find the right products and services.
• Serve as a product expert with deep knowledge of Optimum’s offerings. Stay updated on the latest trends and advancements in telecommunications and mobile technology to educate customers and recommend the best solutions.
• Assist customers with billing, service-related questions, and account understanding. Process payments, exchanges, and equipment issues efficiently and accurately.
• Troubleshoot technical problems and provide solutions to ensure customer satisfaction and loyalty.
• Embody the Optimum brand by demonstrating professionalism, integrity, and enthusiasm in all customer interactions.
• Work collaboratively with colleagues to ensure an exceptional customer experience. Share knowledge, assist with complex inquiries, and foster a supportive team environment.
• For some locations, travel to other stores within 35 miles may be required.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of retail selling experience.
• Effective communication, negotiation, and problem-solving skills.
• Self-motivated with the ability to work independently.
• Proficient computer and technical skills to support customer solutions.
• Ability to stand for prolonged periods and lift up to 50 pounds.
• Availability to work full time and weekends as necessary.

Benefits

At Optimum, our employees are empowered to do the right thing for customers and colleagues, fostering trust and innovation. We recognize and reward behaviors aligned with our Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. Every employee has the power to enact real change, share new ideas, and embrace continuous learning as part of our “Be The Difference” culture.