Retail Sales Associate, University Village

About the role

Your job as a Retail Sales Associate at Brooks involves creating a welcoming, inclusive, energetic, and fun environment that elevates the Brooks brand. You deliver premium personalized customer service through active listening, behavioral awareness, storytelling, and expert product education for customers of all athletic abilities. You develop a strong understanding of runners and those aspiring to be active to build authentic relationships with our customers. You guide customers in selecting the right footwear, apparel, and accessories, support fitting and gait analysis service as trained, recognize appropriate opportunities to understand and solve for secondary customer needs, stay up to date on all product technologies, features, and benefits, become proficient in the Brooks fit process for footwear, apparel, and bras, maintain readiness through daily merchandising, cleaning, organization, and sales floor stock replenishment, participate in inventory processes, including receiving, counting, and stocking back-of-house inventory, accurately perform POS transactions, support store events and activations as needed, communicate effectively with store leadership and teammates to support store goals, demonstrate regular, dependable attendance and contribute to a positive team culture, and perform other duties as assigned by store leadership.

Responsibilities

• Create a welcoming, inclusive, energetic, and fun environment that elevates the Brooks brand; from greeting to checkout.
• Deliver premium personalized customer service through active listening, behavioral awareness, storytelling, and expert product education for customers of all athletic abilities.
• Develop a strong understanding of runners and those aspiring to be active, to build authentic relationships with our customers.
• Guide customers in selecting the right footwear, apparel, and accessories; support fitting and gait analysis service as trained.
• Recognize appropriate opportunities to understand and solve for secondary customer needs.
• Stay up to date on all product technologies, features, and benefits.
• Become proficient in the Brooks fit process for footwear, apparel, and bras.
• Maintain readiness through daily merchandising, cleaning (including floors, bathrooms, etc.), organization, and sales floor stock replenishment.
• Participate in inventory processes, including receiving, counting, and stocking back-of-house inventory.
• Accurately perform POS transactions.
• Support store events and activations as needed.
• Communicate effectively with store leadership and teammates to support store goals.
• Demonstrate regular, dependable attendance and contribute to a positive team culture.
• Perform other duties as assigned by store leadership.

Qualifications

• 1+ years of relevant retail experience preferred.
• Availability to work two to three shifts a week, including evenings and weekends.
• Moderate computer proficiency and ability to quickly learn new computer programs.
• Accurate POS and inventory counting abilities.
• Ability to lift up to 50 lbs. and stand for extended periods.
• Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company and with customers.
• Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication.
• Keen attention to detail in executing tasks while understanding broader store and business needs.
• Passionate participation in Brooks’ sports activities a plus, overridden by the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community.
• Embraces and lives the Brooks values!

Benefits

• - A 401K Savings Plan and match.
• - Transportation assistance.
• - Annual bonus based on company performance.
• - Three paid holidays and paid sick leave.
• - PTO and parental leave for part-time employees consistently working more than 20 hours per week.
• - Product discounts and giveaways.
• - Employee recognition.
• - Fitness discounts.

Pay

The pay range for this position is $21.30 - $28.52 per hour. Base pay offered will vary depending on job-related knowledge, skills, and experience.