Retail Sales Associate- Traverse City

About the role

As a Retail Sales Associate, you are responsible for making sure each and every guest has the top quality customer service from entering the door to checkout. Boyne Resorts is a collection of mountain and lakeside resorts, ski areas, and attractions spanning from British Columbia to Maine. The company owns and operates twelve properties and an outdoor lifestyle equipment/apparel retail division with stores in cities throughout Michigan. An industry leader in multiple U.S. regions, operations include Snowsports and year-round mountain recreation, golf, an indoor waterpark, spas, food, and beverage, lodging and real estate development.

Responsibilities

• Welcome customers by greeting them and offering them assistance
• Assist customers by escorting them directly to racks and counters, and/or suggesting items
• Advise customers by providing accurate information on products
• Help customer make selections by building customer confidence through offering suggestions and opinions
• Accept payments by totaling purchases and processing checks, cash, or credit cards
• Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
• Setup and display products and merchandise through the store
• Maintain the appearance and cleanliness of the store and merchandise
• Help maintain accurate inventory records

Benefits

• Skiing & riding for free at mountain resorts in the Boyne Resorts portfolio
• Lodging discounts
• Food and beverage discounts
• Golf for free or heavily discounted at resort courses operated in ME, MI and MT
• 401(k) plan with company match
• Access to incredible outdoor playgrounds
• Significant discounts on merchandise and services
• Medical coverage for you and your family

Qualifications

• Like providing outstanding customer service, meeting new people, and reconnecting with familiar customers who return year after year
• Enjoy exceeding a person’s expectations
• Previous experience providing excellent customer service is a plus
• Approachable and hospitable; communicate in a clear and friendly manner; love to share your love for Boyne's products and services
• Want to be part of a close-knit team
• Interested in serving customers with excellence and looking out for the best interests of fellow team members; can help maintain a fun work environment
• Flexible and always willing to learn more
• Understand the demands of exceeding customer needs and can work nights, weekends and holidays when needed
• Able to physically lift or move items weighing up to 50 pounds
• High school diploma or equivalent
• Comfortable handling payment transactions
• Basic computer skills