Retail Sales Associate - Seattle Premium Outlets

About POP MART

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. As of the first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops worldwide, reaching audiences in over 90 countries and regions.

Responsibilities

• Deliver an exceptional customer experience by warmly welcoming every guest and building authentic relationships.
• Act as a brand ambassador, sharing POP MART’s story, artist collaborations, collectible characters, product collections, promotions, and membership program.
• Educate customers on collectible culture, including Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.
• Drive sales through personalized product recommendations, upselling complementary merchandise, and achieving individual and store sales goals.
• Accurately process purchases, returns, exchanges, and loyalty transactions using the point‑of‑sale system.
• Assist with receiving shipments, replenishing merchandise, organizing inventory, and maintaining stockroom accuracy.
• Maintain exceptional store presentation by ensuring cleanliness, organization, and safety throughout the sales floor and backroom.
• Support inventory accuracy through cycle counts, stock replenishment, and operational best practices.
• Collaborate with teammates to meet daily sales goals, operational objectives, and deliver an outstanding customer experience.
• Cross‑train to support POP MART Robo Shop (vending machine) replenishment and inventory processes as needed.
• Maintain compliance with company policies, cash handling procedures, and loss‑prevention standards.

Requirements

• High school diploma or equivalent preferred.
• 1+ year of customer‑facing retail, hospitality, entertainment, or service industry experience preferred.
• Passion for delivering exceptional customer service and creating memorable experiences.
• Strong communication and interpersonal skills with the ability to engage customers from diverse backgrounds.
• Ability to build rapport quickly and confidently recommend products.
• Interest in collectibles, designer toys, art, anime, gaming, fashion, or pop culture is strongly preferred.
• Strong organizational skills with the ability to multitask in a fast‑paced retail environment.
• Comfortable learning new technology, point‑of‑sale systems, and operational processes.
• Ability to work independently while contributing to a collaborative team environment.
• Bilingual or multilingual abilities are a plus.
• Must be at least 18 years of age.

Physical Requirements

• Frequently lift, carry, push, or move merchandise weighing up to 50 pounds.
• Stand and walk continuously for extended periods, typically 6–8 hours per shift.
• Frequently bend, kneel, squat, reach overhead, and climb ladders or step stools safely.
• Perform repetitive tasks such as stocking merchandise, unpacking shipments, pricing products, and organizing inventory.
• Operate standard retail equipment and stockroom tools, including handheld scanners, box cutters, and ladders.
• Work in varying environments including the sales floor, stockroom, and receiving areas.

Pay

The hourly pay rate for this position is $17.13 per hour. Compensation may vary based on geographic location and will be determined by job‑related knowledge, skills, experience, and qualifications.

Schedule

Team members are expected to maintain flexible availability to support business needs. Work schedules may include mornings, afternoons, evenings, weekends, holidays, and peak shopping periods. Schedule assignments will comply with all applicable federal, state, and local scheduling laws.

Benefits

• Competitive compensation.
• Performance‑based growth opportunities.
• Comprehensive onboarding and product training.
• Career development and internal promotion pathways.
• Collaborative, inclusive, and creative team culture.
• Opportunities to support new store openings and special brand events.
• Chance to be part of one of the world’s fastest‑growing designer toy and collectible brands.