Retail Sales Associate (Seasonal)

About the role

Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. They utilize proper selling techniques, product knowledge, and the GUEST service model to assist customers throughout every step of the transaction process.

Responsibilities

• Greet and make customer contact
• Understand the customer's needs
• Educate the customer on product features and benefits
• Solve any customer problems/answer any questions
• Transact the sale through suggestive selling, multiple selling, and effective closing
• Correctly measure and fit customers with appropriate NB product
• Inform customers about any promotions we have running
• Keep the floor always looking its best – neat, organized, and well stocked
• Maintain proper labeling and pricing of items
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

Requirements

• Must be 18 years of age or older
• Strong customer service and verbal communication skills
• Demonstrated ability to flourish in a team environment
• Familiarity with cash register functions
• Ability to quickly perform basic math
• Willingness to work a flexible schedule that may include weekends and holidays
• Lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Skills

• Product knowledge
• Customer service skills
• Effective communication
• Problem-solving abilities
• Time management
• Flexibility and adaptability

Benefits

• Comprehensive traditional benefits package including medical, dental, vision, life insurance, and 401K
• Online learning and development courses, tuition reimbursement, $100 monthly student loan support, and various mentorship programs
• Yearly $1,000 lifestyle reimbursement
• 4 weeks of vacations, 12 holidays, and generous parental leave

Pay

Pay Range: $15.10 - $16.00 - $19.20 hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Schedule

Flexible schedule that may include weekends and holidays