Retail Sales Associate (part-time)

About the Role

At Canada Goose, you're part of a movement that belongs to something bigger—an iconic brand with an inspirational and authentic story. The Brand Ambassador, Experience is accountable for creating and providing outstanding experiences that allow customers to continuously conquer the outdoors. You will assist in the execution of store functions in relation to customer experience while ensuring excellence in all areas.

Responsibilities

• Achieve or exceed personal sales targets and productivity standards
• Build a positive store environment through effective communication, collaboration, and partnership with the management team
• Attend and participate in all store meetings, events, and product knowledge sessions
• Assist in driving Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, and average unit retail
• Contribute to the store's Units per Transaction (UPT) by introducing new, underperforming, and strategic categories
• Develop, maintain, and drive personal customer relationship management (CRM) through clienteling and after-sale customer engagement
• Leverage in-store elements to provide a memorable customer experience and promote repeat purchases
• Follow all store operating procedures to minimize store shrink
• Handle all Point of Sale (POS) transactions in compliance with company standards
• Support the overall upkeep of physical store maintenance and standards
• Maintain Visual Merchandise directives

Requirements

• Minimum 2 years of customer service experience, preferably in the apparel retail industry
• Proven record of successful sales performance
• Previous experience working with affluent and luxury brands in high-traffic locations
• Strong time management and multitasking skills
• Ability to work efficiently in a fast-paced and team-oriented environment
• Good understanding of CRM tools and processes
• Excellent communication and social skills
• Basic skills in Microsoft Office, specifically Word and Excel
• Proficiency in another language is a bonus

Benefits

• A company built on Canadian roots and heritage
• Comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Peer recognition through Goose Rewards & ICON Rewards
• Participation in CG Gives: donation matching and paid volunteer time to support organizations you care about
• Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

Location: 160 N Gulph Road, King of Prussia, Pennsylvania 19406, United States of America