Retail Sales Associate (part-time)

About the role

The Brand Ambassador, Experience is accountable for creating and providing outstanding experiences that allow customers to continuously conquer the outdoors. They will assist in the execution of store functions in relation to customer experience, while ensuring excellence in all areas.

Responsibilities

• Achieve or exceed personal sales targets and productivity standards
• Build a positive store environment through effective communication, collaboration and partnership with the management team
• Attend and participate in all store meetings, events and product knowledge sessions
• Drive our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail etc.
• Develop, maintain and drive personal customer relationship management (CRM) through clienteling and after sale customer engagement
• Leverage in-store elements to provide a memorable customer experience and promote repeat purchase
• Handle all Point of Sale (POS) transactions in compliance with company standards
• Support in the overall upkeep of physical store maintenance and standards
• Maintain Visual Merchandise directives

Requirements

• Minimum 2 years of customer service experience, preferably in the apparel retail industry
• Proven record of successful sales performance
• Previous experience working with affluent and luxury brands in high traffic locations
• Strong time management and multi-tasking skills
• Ability to work efficiently in a fast-paced and team-oriented environment
• Good understanding of CRM tools/processes
• Excellent communication and social skills
• Basic skills in Microsoft Office, specifically, Word and Excel

Qualifications

• Bonus points for proficiency in another language

Skills

• Customer service experience
• Customer relationship management
• Product knowledge
• Time management
• Communication skills
• Microsoft Office proficiency

Benefits

• Total Rewards Program
• Career growth opportunities
• Goose Rewards & ICON Rewards
• Volunteer time
• Health and wellness resources

Pay

• Competitive compensation package

Schedule

• Part-time position