Retail Sales Associate (part-time)
About the role
Position Overview: Achieve or exceed personal sales targets and productivity standards. Build a positive store environment through effective communication, collaboration and partnership with the management team. Attend and participate in all store meetings, events and product knowledge sessions. Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail etc. Contribute to the store's Units per Transaction (UPT) by introducing new, underperforming and strategic categories. Develop, maintain and drive personal customer relationship management (CRM) through clienteling and after sale customer engagement. Leverage in store elements to provide a memorable customer experience and promote repeat purchase. Follow all store operating procedures to minimize store shrink. Handle all Point of sale (POS) transactions in compliance with company standards. Support in the overall upkeep of physical store maintenance and standards.
Responsibilities
- Achieve or exceed personal sales targets and productivity standards
- Build a positive store environment through effective communication, collaboration and partnership with the management team
- Attend and participate in all store meetings, events and product knowledge sessions
- Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail etc.
- Contribute to the store's Units per Transaction (UPT) by introducing new, underperforming and strategic categories
- Develop, maintain and drive personal customer relationship management (CRM) through clienteling and after sale customer engagement
- Leverage in store elements to provide a memorable customer experience and promote repeat purchase
- Follow all store operating procedures to minimize store shrink
- Handle all Point of sale (POS) transactions in compliance with company standards
- Support in the overall upkeep of physical store maintenance and standards
Requirements
- Minimum 2 years of customer service experience, preferably in the apparel retail industry
- Proven record of successful sales performance
- Previous experience working with affluent and luxury brands in high traffic locations
- Strong time management and multi tasking skills
- Ability to work efficiently in a fast-paced and team orientated environment
- Good understanding of CRM tools/processes
- Excellent communication and social skills
- Basic skills in Microsoft Office, specifically, Word and Excel
- Bonus points for proficiency in another language
Qualifications
- Minimum 2 years of customer service experience, preferably in the apparel retail industry
- Proven record of successful sales performance
- Previous experience working with affluent and luxury brands in high traffic locations
- Strong time management and multi tasking skills
- Ability to work efficiently in a fast-paced and team orientated environment
- Good understanding of CRM tools/processes
- Excellent communication and social skills
- Basic skills in Microsoft Office, specifically, Word and Excel
- Bonus points for proficiency in another language
Skills
- Customer Service
- Sales Performance
- CRM Tools
- Time Management
- Communication Skills
- Microsoft Office
- Language Proficiency
Benefits
- Comprehensive and competitive Total Rewards Program
- Opportunities for career growth through numerous internal and external programs
- Recognition and rewards for achievements
- Participation in community initiatives
- Tools and resources for physical and mental health
- Opportunities for volunteer time
Pay
Hourly Range: $23.00 - $25.75 / hour
Schedule
Part-time