Retail Sales Associate (part- time)

About the role

The Brand Ambassador, Experience is accountable for creating and providing outstanding experiences that allow customers to continuously conquer the outdoors. They will assist in the execution of store functions in relation to customer experience, while ensuring excellence in all areas.

Responsibilities

• Achieve or exceed personal sales targets and productivity standards
• Build a positive store environment through effective communication, collaboration and partnership with the management team
• Attend and participate in all store meetings, events and product knowledge sessions
• Drive our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail etc.
• Develop, maintain and drive personal customer relationship management (CRM) through clienteling and after sale customer engagement
• Leverage in-store elements to provide a memorable customer experience and promote repeat purchase
• Follow all store operating procedures to minimize store shrink
• Handle all Point of Sale (POS) transactions in compliance with company standards
• Support in the overall upkeep of physical store maintenance and standards
• Maintain Visual Merchandise directives

Requirements

• Minimum 2 years of customer service experience, preferably in the apparel retail industry
• Proven record of successful sales performance
• Previous experience working with affluent and luxury brands in high traffic locations
• Strong time management and multi-tasking skills
• Ability to work efficiently in a fast-paced and team-oriented environment
• Good understanding of CRM tools/processes
• Excellent communication and social skills
• Basic skills in Microsoft Office, specifically, Word and Excel
• Bonus points for proficiency in another language

Qualifications

• Minimum 2 years of customer service experience, preferably in the apparel retail industry
• Proven record of successful sales performance
• Previous experience working with affluent and luxury brands in high traffic locations
• Strong time management and multi-tasking skills
• Ability to work efficiently in a fast-paced and team-oriented environment
• Good understanding of CRM tools/processes
• Excellent communication and social skills
• Basic skills in Microsoft Office, specifically, Word and Excel
• Bonus points for proficiency in another language

Skills

• Customer service experience
• Sales performance
• CRM tools/processes
• Communication and social skills
• Microsoft Office skills
• Proficiency in another language (optional)

Benefits

• Comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognition and rewards for contributions
• Participation in community initiatives
• Tools and resources for physical and mental health
• Opportunities for volunteer time

Pay

Hourly Range: $21.50 - $23.50 / hour

Schedule

Part-time