Retail Sales Associate - Nashville

About the role

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other. Quality, sustainability, diversity, and inclusion are core to who we are. Join our new Nashville team as a Retail Sales Associate. As the welcoming face of our retail boutique, you will guide and assist our customers, providing an inviting experience that goes beyond selling coffee. Your knowledge will help customers discover their perfect coffee match and create unforgettable moments with Nespresso!

Benefits

• Competitive pay plus quarterly bonuses for achieving team sales and service goals
• Coffee expertise training – become a coffee expert
• Caring culture with supportive, collaborative team environment
• Employee-led DE&I Resource Groups
• Growth and development opportunities with personal development support
• Purposeful work as a B Corp making positive impact for people and planet
• Free Nespresso machine and coffee product allowance
• 401k with company match
• Educational reimbursement
• Health and mental wellness programs
• Commuter benefits
• Pet adoption reimbursement
• Employee recognition program
• Discounts at over 2,000 companies
• Performance-based incentives

Responsibilities

• Brand Advocate: Share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee
• Customer Obsessed: Demonstrate a heart for hospitality and working with people
• Greet and Engage: Create memorable experiences for customers, making them feel valued and eager to return
• Listen and Learn: Understand customer needs and recommend personalized coffee and machine solutions
• Product Knowledge and Promotions: Offer complimentary coffee tastings and display coffee and product knowledge to build customer base and sales
• Team Collaboration and Respect: Proactively support and collaborate with team members to create a cohesive work environment
• Operations and Safety: Maintain elegant boutique environment, assist with shipments, arrange eye-catching displays, keep coffee wall stocked, ensure cleanliness
• Training and Learning: Complete training period that sets you up for success well beyond your first day

Requirements

• Inherently a people person who thrives in a customer service environment
• Enjoys working in a fast-paced environment, thinking on feet, adaptable to change
• Punctual and available to work open and closing shifts, weekends, and holidays
• Patient with day-to-day challenges and resourceful in troubleshooting on the spot

Pay

$21.00 per hour. Bonus eligibility: Yes. The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including knowledge, skills, abilities, and geographic location.

Schedule

Open and closing shifts, weekends, and holidays required.