Retail Sales Associate (Mandarian Speaker), Sandro/Maje, Roosevelt Field Mall

Job Summary

SMCP - Sandro, Maje, Claudie Pierlot is seeking a Retail Sales Associate to join their team at Roosevelt Field Mall, Garden City, NY. This position offers a competitive base hourly pay, individual commission, and sales incentives, along with a 50% shopping discount and seasonal wardrobe offering.

About the Role

As a Sales Associate, you'll be responsible for creating a welcoming, elevated shopping experience, building strong client relationships, and contributing to the daily operations of the store. You'll assist with wardrobe selections, maintain visual standards, and support your colleagues to ensure a dynamic and engaging shopping experience.

Responsibilities

• Create a welcoming, elevated shopping experience with expert fashion advice.
• Style clients with personalized wardrobe selections and full-range product recommendations.
• Build and maintain a client book, fostering long-term relationships.
• Encourage repeat visits through personalized follow-ups and exclusive offers.
• Share insights on collections, craftsmanship, and brand heritage.
• Guide clients through their shopping journey, ensuring a meaningful brand connection.
• Support daily operations, including visual merchandising and floor maintenance.
• Ensure stock is replenished and the store remains organized and inviting.
• Drive sales, achieve personal and team goals, and support a thriving workplace culture.
• Work closely with the team to create a motivating, results-oriented environment.
• Address customer concerns professionally, ensuring satisfaction and long-term loyalty.
• Provide solutions that enhance the overall client experience.

Requirements

• 1+ years of customer service or retail experience, preferably in a fashion-forward environment.
• Passionate about styling, fashion, and delivering an exceptional client experience.
• A strong communicator—friendly, engaging, and skilled at building relationships.
• A team player with a positive, solution-oriented mindset.
• Social media savvy (a plus, but not required).
• Adaptable and flexible to thrive in a fast-paced retail setting.
• Flexible availability, including evenings, weekends, and holidays, is required.

Qualifications

• Adaptability and flexibility to thrive in a fast-paced retail setting.
• Strong communication and interpersonal skills.
• Ability to build and maintain strong client relationships.
• Experience with customer service and retail operations.
• Knowledge of SMCP's collections and brand heritage.

Skills

• Expert fashion advice and product knowledge.
• Effective communication and relationship-building skills.
• Visual merchandising and store organization skills.
• Customer service and problem-solving abilities.

Benefits

• Competitive base hourly pay.
• Individual commission and sales incentives.
• 50% shopping discount and seasonal wardrobe offering.
• Voluntary health plan.
• 401(k) retirement savings plan.
• Paid time off, including holiday pay.
• Paid parental leave.
• Pet benefits.
• Employee Assistance Program (EAP).
• Maven Family Planning.

Pay

Competitive base hourly pay, individual commission, and sales incentives.

Schedule

Flexible availability, including evenings, weekends, and holidays, is required.