Retail Sales Associate / Keyholder

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a WOW! or 5 Star service.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Maintaining customer satisfaction through effective communication and problem-solving.
• Meeting monthly sales goals and metrics.
• Walking the property to perform lock checks and showing units to customers.
• Renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
• Processing invoices, managing reports, and legal process of auctions.
• Overseeing the store’s expense budget while maintaining store supplies and retail inventory.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• Basic computer skills.