Retail Sales Associate/Keyholder

About the role

At CubeSmart Self-Storage, you will manage and maintain stores within your district, focusing on both customer service and property maintenance.

Responsibilities

Customer Service

• Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interact face-to-face with customers, providing excellent service and building rapport.
• Meet monthly sales goals and metrics.
• Walk the property to perform daily operational tasks, including lock checks and showing units to customers.
• Work both independently and on a team to rent self-storage units, sell store merchandise, manage the leasing process, accept payments using our Point-of-Sale System (POS), complete daily bank deposits, and make courtesy calls to customers regarding late payments.

Property Maintenance

• Perform daily walks of the property, cleaning units and store grounds.
• Open and close storage doors (up to 50 lbs.).
• Maintain the facility by mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
• Keep the storage facility clean and safe, ensuring conditions meet company guidelines (e.g., clean restrooms, neat landscaping and parking areas, tidy storage doors, and a decluttered office space).

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with a strong operational focus.
• Basic computer skills, including MS Office products.
• Ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance.
• Frequent physical requirements: standing, sitting, kneeling, crouching, crawling, bending, climbing, or balancing on a ladder.
• Authorized to work in the U.S. without the need for current or future sponsorship.

Benefits

• Primarily daytime hours with the potential for Sundays off.
• Opportunities for growth and advancement across the U.S.
• Competitive hourly pay starting from day one.
• Paid Time Off that increases with tenure.
• Generous 401(k) match to help build your retirement savings.
• Affordable medical plans with an annual employer contribution to your Health Savings Account up to $1,200 for a family.

Pay

The hourly pay rate for this role is $18.45–$20.00 per hour, depending on experience.

Schedule

Some locations may require Sunday hours.