Retail Sales Associate, Key Holder

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long-term relationships with our guests by providing an experience that is unmatched by other retailers.

About the role

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members to achieve their goals within a fast-paced environment.

• Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences, and lifestyle
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
• Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures

Qualifications

• High school diploma or equivalent (college/university degree helpful, not required)
• Demonstrates superior customer service techniques and experience with problem/complaint resolution
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Benefits

• Eligible for quarterly bonuses based on overall store sales
• 401(k) Plan participation
• Medical, Dental, and Vision Plans (for associates working 30+ hours)
• Life Insurance and Disability Plans (for associates working 30+ hours)
• Healthcare and Dependent Care Flexible Spending Accounts
• Paid Holidays, Sick/Personal Days, and Vacation Time

Pay

Based on experience, the expected pay range for this position is between $15.00 per hour and $18.46 per hour. This includes:

• A base hourly wage ranging from $10.20 to $13.35
• A commission of 1.5% to 6% based on individual sales performance
• Additional compensation to ensure minimum wage if necessary

What makes us different

• Committed to developing our people in order to promote from within
• Located in free-standing stores, not in malls, and close at 7pm
• Entire team is eligible for quarterly bonuses