Retail Sales Associate, Key Holder

About the role

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder committed to building long-term relationships with guests by providing an experience unmatched by other retailers.

We are committed to developing our people in order to promote from within. Our stores are free-standing (not in malls) and close at 7pm. The entire team is eligible for quarterly bonuses.

Responsibilities

• Ensure each guest feels welcomed by spending quality time, asking questions to learn about their needs, preferences, and lifestyle.
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing.
• Assist with building a superior customer-focused sales team by providing ongoing coaching and training for selling skills, behaviors, and operational procedures.

Requirements

• High school diploma or equivalent (college/university degree helpful but not required).
• Demonstrates superior customer service techniques and experience with problem/complaint resolution.
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Pay

Based on experience, the expected pay range for this position is between $17.51 per hour and $18.15 per hour. This includes:

• A base hourly wage ranging from $8.40 to $11.40.
• A commission of 1.5% to 6% based on individual sales performance.
• Additional compensation to ensure minimum wage if necessary.

Associates are also eligible for a quarterly bonus based on overall store sales.

Benefits

• 401(k) Plan participation for all associates.
• Medical, Dental, and Vision Plans for associates working 30 hours or more.
• Life Insurance and Disability Plans.
• Healthcare and Dependent Care Flexible Spending Accounts.
• Paid Holidays, Sick/Personal Days, and Vacation Time.