Retail Sales Associate, Key Holder

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long-term relationships with our guests by providing an experience that is unmatched by other retailers.

About the role

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members to achieve their goals within a fast-paced environment.

Responsibilities

• Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences, and lifestyle.
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing.
• Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures.

Requirements

• High school diploma or equivalent (college/university degree helpful, not required).
• Demonstrates superior customer service techniques and experience with problem/complaint resolution.
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Pay

Based on experience, the expected pay range for this position is between $15.00 per hour and $18.46 per hour. This is achieved through:

• A base hourly wage ranging from $10.20 to $13.35.
• A commission of 1.5% to 6% based on individual sales performance.
• Additional compensation to ensure minimum wage if necessary.

Associates are also eligible for a quarterly bonus based on overall store sales.

Benefits

• All associates are eligible to participate in the 401(k) Plan.
• Associates working 30 hours or more are eligible for:
  • Medical/Dental/Vision Plans.
  • Life Insurance and Disability Plans.
  • Healthcare and Dependent Care Flexible Spending Accounts.
  • Paid Holidays, Sick/Personal Days, and Vacation Time.

What makes us different

• We are committed to developing our people in order to promote from within.
• We are located in free-standing stores, not in malls, and close at 7pm.
• Entire team is eligible for quarterly bonuses.