Retail Sales Associate, Hilldale - Part Time

Macy’s is more than just a store. We’re a story—one that’s captured the hearts and minds of America for more than 160 years. From innovations and traditions to inspiring stores and irresistible products, we’ve been part of memorable moments and milestones for countless customers and colleagues.

About the Role

As a Retail Selling Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer’s needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty—making each visit both meaningful and successful.

This role goes beyond just being a cashier. Here, the customer is at the heart of everything we do—every day, all day. You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

Responsibilities

• Begin each day by reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on current trends and promotions.
• Engage customers with a warm welcome, make eye contact, and create friendly, personal conversations to build relationships and drive repeat visits.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
• Drive sales by offering personalized recommendations and sharing Loyalty program benefits.
• End interactions with a sincere thank-you, often walking the customer to the exit and using their name.
• Collaborate with teammates to support one another and improve service for customers and communities.
• Strive for excellence daily, take pride in your work, and learn from others to achieve individual and store results.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Comfort reading and understanding employment policies and safety rules/procedures in English.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful, adaptable to changing priorities, and eager to start new ventures.
• Ability to work independently while thriving in a team dynamic.
• Comfortable using electronic devices, including handheld equipment, cash registers, and processing transactions.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours and lifting at least 25 lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology to perform job functions.

Schedule

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12–24 hours per week. All schedules include weekend shifts. Hours depend on business needs and colleague availability.

Benefits

• Competitive pay and performance-based incentives/bonuses.
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Colleague Resource Groups for community building and volunteer opportunities.
• Continuous learning and leadership development.