Retail Sales Associate - Full Time

About Boll & Branch

At Boll & Branch, we don’t make bedding like everyone else. We make it better. In 2014, our founders, Scott and Missy Tannen, challenged every conventional standard in the textile industry, creating a new supply chain that prioritized thread quality, not thread count. By investing exclusively in 100% organic raw materials from the start, we became the first bedding company ever to be Fair Trade Certified. Today, we keep five commitments at the heart of everything we do:

• Cultivators of the highest quality threads
• Pioneers in 100% organic cotton
• Free from toxins at every step
• 100% traceable from farm to finish
• Committed to fair and ethical treatment for all

Boll & Branch has over 150 employees and is headquartered in Summit, NJ, with a second office in New York, NY and a dedicated photo studio in New Providence, NJ. In 2019, we raised $100M from L Catterton, a leading consumer goods private equity fund. We are progressively expanding our retail and wholesale footprint, with several retail stores nationwide and partnerships with Bloomingdale’s and Nordstrom.

Responsibilities

• Achieve and exceed individual sales goals.
• Focus on creating an inclusive customer experience, develop customer loyalty, and cultivate repeat business.
• Be an expert in all Boll & Branch products.
• Create elevated experiences for clients through our in-store, in-home, and virtual design consultation program.
• Assist with designing a client’s space through sleeping habits and style preferences.
• Maintain store presentation to ensure the selling environment is customer-ready at all times.
• Open and close the store (Key Holder), count registers, and operate the alarm system.
• Perform daily paperwork reconciliation and other operational tasks.
• Protect store assets and inventory.
• Be an ambassador for all company values and operate with integrity at all times.
• Follow standard operating procedures of the store and drive results by contributing to the operation of the store.
• Perform in-home installations for clients while making additional recommendations to drive store sales.
• Maintain cleanliness throughout the store by performing tasks such as dusting, vacuuming, steaming, and ensuring shared areas like the bathroom are regularly cleaned and well-stocked.
• Work up to 40 hours a week.
• Perform any and all other functions, duties, and projects as assigned.

Requirements

• Minimum one year in a retail sales role (or comparable industry). Equivalent experience and transferable skills will also be considered.
• Knowledge of basic retail math and cash management techniques.
• Effective verbal and written communication skills.
• A positive attitude and the ability to effectively engage with customers.
• Proficient with standard office and retail environment equipment (phones, POS, alarm systems, etc.).
• Intermediate knowledge of G-Suite (including Google Drive/Docs), as well as Word and Excel.
• Must be able to stand for long periods of time, reach overhead, lift up to 50 lbs., and climb a ladder/step stool, with or without reasonable accommodation.
• Bilingual (able to read, write, and speak Spanish) is a plus but not required.

The above is a comprehensive, but not exhaustive, description of requirements and expectations that may evolve over time based on business needs. You must be able to complete all physical requirements of the job with or without a reasonable accommodation.

Pay

The hourly base salary range for this role is $19–$26. New hires are typically brought into the organization between the minimum to midpoint of the salary range posted, depending on qualifications, internal equity, and budgeted amount for the role. Individual pay rate decisions are based on several factors, including qualifications for the role, experience level, skillset, scope of the role, and internal peer benchmarking. While we are not commission-based, there is an opportunity to earn a monthly-based bonus on store performance.

Benefits

• Medical, Dental, Vision, and Life/AD&D insurance
• Commuter Benefits, HSA/FSA, STD/LTD, and Employee Assistance Program
• Family-Planning Services, Gender-affirming healthcare, and Health Advocacy Program
• Fitness Reimbursement Program
• 401(k)
• Paid Time Off
• Employee Discount

Schedule

This is a full-time position requiring up to 40 hours per week. The position is located in The Mosaic District in Fairfax, VA.