Retail Sales Associate / Customer Service

The Role

As a Wellness Membership Advisor, you're the heart of the front desk — welcoming clients, managing scheduling and check-ins, and guiding new visitors into our Elements Wellness Program through a proven, relationship-focused sales process. You'll handle daily operations so our therapists can focus on what they do best, all while keeping the studio running smoothly, cleanly, and on-brand.

Who You Are

• Natural Connector — You build rapport quickly, listen actively, and make every client feel genuinely welcome
• Sales-Driven — You're motivated by goals and skilled at converting interest into membership through in-person, relationship-focused selling
• Service-Minded — You turn client concerns into great customer service stories, and you take pride in creating exceptional experiences
• Organized & Tech-Savvy — You're comfortable with scheduling software, Microsoft Office, Gmail, and learning new systems quickly
• Team Player — You contribute to a clean, calm, professional studio environment and support your teammates every day
• Flexible — You're available to work evenings and weekends as needed

Compensation & Benefits

• Competitive hourly pay ($20.25 - $22.75 based on experience)
• Monthly performance bonuses based on conversion targets
• Commission on Wellness Program sales
• Full-time employees receive medical insurance
• Every team member enjoys a complimentary monthly massage