Retail Sales Associate / Box Office Team

Chief's is a six-story bar and live music venue celebrating the ever-expanding musical legacy of Eric Church. Located in the heart of downtown Nashville, Chief's features a ticketed music venue, inspirational interiors, and a distinct focus on original live performances—offering fans an unmatched entertainment experience in Music City. The venue includes a broadcast studio, home to Church's Outsiders Radio on SiriusXM, with capabilities to host programming from a range of media partners. Culinary offerings are in collaboration with James Beard Award–winning pitmaster Rodney Scott, available throughout the space. On the fifth floor, Redemption Bar, a new concept developed with award-winning artist Ashley McBryde, is dedicated to spotlighting original music and emerging talent.

Why Work for Us?

Like a "Melody creates a Memory," we are a team of inspired, intentional creatives, linking great live music, incredible food, and superior hospitality to create lasting memories. Refusing to be defined by others' ideas of what is possible, we strive to build timeless, meaningful experiences every day.

Benefits

• Weekly Family Meal
• Access to great live music and complimentary concert tickets
• Monthly Philanthropic Activities as Chief Cares Ambassadors
• Employee Discounts on Food, Beverage, and Retail
• Monthly Team Outings
• Quarterly Team Meetings
• Ongoing Career & Leadership Development
• Diverse, Inclusive and Safe Venue
• Certified Safe Bar
• Employee discount
• Flexible schedule
• Health insurance (for full-time employees)
• Paid time off (for full-time employees)

About the Role

Box Office Team Member and Retail Sales Associate is a single hybrid role that focuses on interaction with guests, co-workers, and the leadership team to drive memorable experiences, provide support for the live music venue, assist in ensuring artist hospitality, and drive retail sales while assisting guests with their shopping experience.

Responsibilities

• Demonstrate extensive product knowledge
• Knowledge of TixR and all ticketing procedures
• Knowledge of the seating layout
• Follow all Steps of Service and brand standards
• Create a hospitable, welcoming, and memorable experience for all guests
• Actively engage with guests in conversation to determine their needs
• Understand the features and benefits of all products in order to make recommendations
• Ensure par levels for all products and alert the leadership team of any low call items
• Ensure all Federal, State, and City laws and ordinances are followed with regards to the handling and responsible sale of alcoholic beverages
• Ensure par levels for all supplies including proper containers for both food and beverage service
• Attend trainings as mandated by the Leadership team
• Maintain a well-groomed, professional, and polished appearance
• Keep working knowledge of Chief's brand, history, culture, and programming
• Navigate venue conditions, including tight spaces, dark rooms, and loud environments
• Ensure all spaces and displays are set according to plans
• Maintain daily inventories at both the beginning and end of shift
• Maintain an organized and clean workspace
• Ensure that work areas are properly supplied for operational success
• Maintain positive guest engagement and create memorable experiences
• Take initiative, follow-through on requests until completion, and utilize a keen attention to detail
• Perform other related duties as assigned by the Leadership team

Requirements

• Prior usher or concert experience in a high-volume, fast-paced venue, theater, or similar environment preferred
• Prior retail experience in a high-volume, fast-paced store, restaurant, or similar environment preferred
• Proven ability to work in a fast-paced, results-oriented environment
• Exceptional guest service and hospitality skills
• Extensive knowledge of retail products and selling techniques
• Strong organizational skills, attention to detail, and work ethic
• Excellent interpersonal skills; able to work both as a team and independently
• Ability to take direction and communicate effectively and professionally
• Ability to work a flexible schedule including days, nights, weekends, and holidays

Physical Requirements

• Ability to perform physical requirements of the position including standing for extended periods of time, kneeling, stooping, using stairs, and lifting loads of up to 50 lbs.
• Able to work rapidly, especially during peak periods to ensure all guests are being serviced properly and necessary operational tasks are being completed in a timely manner
• Ability to sustain loud noise volume

Qualifications

We are seeking a highly motivated individual who enjoys working in a fast-paced but disciplined environment. You are enthusiastic and committed to quality, thrive on creating exceptional service, and consistently deliver memorable experiences. You are always striving to learn more, work well with others, and show up each day ready to deliver brand excellence. This role will need strong ambassadors of the brand ready to maximize revenue generation, profitability, and driving sales while delivering unparalleled service.

Schedule

• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift
• Night shift

Work Location

In person