Retail Sales Associate

About the role

As a Sales Associate, your objective will be to provide an exceptional shopping experience that will encourage positive customer connections and brand loyalty.

Sunglass Hut is a world leader in the specialty sunglass retail business with over 3,000 stores worldwide, part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products. We believe in the freedom of self-expression, inclusivity and authenticity, bringing exclusive styles of high-quality fashion and performance sunglasses to all.

Responsibilities

• Promote an excellent customer experience, including greeting and serving customers
• Inform merchandisers/managers on stocking needs
• Ensure all visual standards set forth by management and the company are always maintained
• Problem-solve for any customer issues and loop in management for assistance
• Manage complex customer service situations by applying a high touch level of assistance to VIP clientele on a regular basis and ensure VIP clientele retention
• Remain up-to-date and educated on current product assortment to serve as an informed ambassador of the brand
• Actively listen and act on any instructions given by management or superior as defined by management at any time
• Occasionally assist with opening and closing duties as needed
• Comply with professional regulations, internal rules and code of conduct set forth by the company and management
• Attend and participate in occasional work meetings
• Hold yourself accountable for shift punctuality and proactively communicate to manager if obstacles arise
• Serve as an ambassador to the brand by leveraging your innate sensibility, style, and pre-established connection to the local and broader communities where our brands’ culture flourishes

Requirements

• 1 year of previous sales or customer service experience
• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced environment while also being committed to creating an amazing customer experience
• Self-motivated, team player

Pay

Pay range: $22.89 per hour (actual pay determined by multiple factors including geography, experience, qualifications, skills and local minimum wage requirements). A competitive bonus and/or commission plan may also be offered, complementing a first-class total rewards package.

Benefits

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.