Retail Sales Associate

About the role

The Retail Sales Associate assists guest throughout the shopping experience. They are responsible for helping customers select items, delivering daily sales results and creating a positive guest experience.

What You'll Be Doing

Guest Centric Experience

• Greeting customers, answering questions, and helping them select products
• Champions the Starboard Way and models the behavior
• Portrays a positive image in retail shops to all guests to build trust and credibility
• Provides informed features and benefits about the products and helps the guest select product

Managing Sales Activities

• Achieves or exceeds personal sales goals to maximize revenue opportunities
• Understands the product or services being sold including their features, benefits, pricing and promotions
• Performs other duties, as assigned, to meet business needs

Operational Excellence

• Keeping the store clean and tidy, and supporting visual displays
• Utilizing retail systems and procedures to enhance selling efficiencies
• Maintains selling floor presentation
• Receiving and stocking merchandise, and helping with the store opening and closing process
• Willing to cross-train and work in all area/locations as required
• Adheres to company policies and procedures

Qualifications

Education and Experience

• 1+ Years' experience in retail or hospitality; luxury guest experience is preferred
• Proven track record driving sales performance through business development activities including product launches
• Minimum high school diploma; associate degree or beyond preferred; studies in retail or hospitality is a plus

Knowledge, Skills & Abilities

• Respects and understands others and displays multi-cultural agility
• Passion about guest experience and the hospitality/retail industry
• Able to retain a high volume of information to answer questions about all products
• Able to stay calm and perform well in busy and stressful situations in a constantly changing retail environment
• Leads by example of having a positive attitude
• Possesses an open mind to new ideas
• Possesses organizational and teamwork skills
• Exceptional guest relations and creative ideas when creating a special experience or moment for the guest
• Commitment to exemplifying integrity and professional business standards
• Proficient knowledge of Microsoft applications and POS software

Success Measures

• Demonstrates behaviors according to the Starboard Way by contributing to achieving guest service rating target
• Receives positive guest comments
• Achieves personal sales goals
• Achieves jewelry leads generated goal
• Maintains visual compliance standard
• Compliant in all areas of Asset Protection
• Champions the Starboard Way and receives positive guest comments

Key Competencies

• Customer Focus
• Magnetic
• Cross-Cultural Agility
• Approachable
• Business Acumen
• Enthusiastic and Outgoing
• Drive for Results
• Open-Minded
• Relationship Management
• Team Player
• Cross Cultural Agility
• Self-Accountable
• Goal Oriented

Other Requirements

• Must be at least 18 years old
• Able to stand for long periods
• Able to lift, pull, and push boxes of merchandise and fixtures throughout the store and storage rooms up to 55 lbs. using the appropriate safety equipment as required
• Proficient English reading, writing and speaking