Retail Sales Associate

Join our team and enjoy a competitive salary, opportunities for advancement, and comprehensive training and development programs.

Benefits

• Direct career growth path to Management positions (Assistant Manager, Manager) and additional options
• Tips
• Merit-based pay increases
• Complimentary service membership (Bath, Ear Cleaning, Nail Clip, and Teeth Brushing once a month)

About the Role

The Membership Sales Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

Requirements

• Sales experience and confidence (membership sales are highly valued)
• Customer service experience (retail, restaurant)
• Computer/Technology proficiency
• Passion for dogs and dog health & wellness
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For

We are searching for a goal-oriented team member who has a passion for sales and customer service. A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover. We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager.

Responsibilities

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
• Develop membership leads; follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; resolve customer concerns; retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager