Retail Sales Associate

About the role

Saatva is looking for dedicated Sleep Guides to join our nationwide network of state-of-the-art Viewing Rooms. As the heartbeat of every brick-and-mortar retail location, Sleep Guides provide an immersive and elevated experience with our full range of mattresses, embodying Saatva luxury through sophisticated service and expert product knowledge.

Responsibilities

• Engage with customers and team members in person during scheduled shifts.
• Clearly communicate product benefits, address customer inquiries, and effectively troubleshoot and resolve issues.
• Maintain timely and regular attendance during all scheduled shifts, including weekends and major retail holidays.
• Deliver a world-class experience to customers by becoming a product expert.
• Respond to customer inquiries and resolve both basic and complex issues via phone, live chat, and in-person interactions on the showroom floor.

Requirements

• Preferred: 1-2 years of retail sales or customer service experience (training available for the right candidate).
• Additional preferred experience: 1 year of telecommunications or call center experience.
• Exceptional oral and written communication skills.
• Strong interpersonal abilities to build rapport with customers and team members.
• Passion for delivering outstanding customer experiences.
• Well-organized with excellent multitasking skills and a commitment to high-quality results.
• Comfortable using personal computers and related software, with the ability to navigate multiple platforms simultaneously.
• Positive attitude (we value and hire nice people!).

Benefits

• Competitive compensation: $21/hour.
• Medical, dental, and vision insurance.
• Paid vacation.
• Annual bonus program.
• 401K with employer match.
• FSA/HSA/commuter benefits.
• Employee and friends & family discounts on products.
• Collaborative and supportive team environment.
• Referral bonus program.