Retail Sales Associate

About the role

Saatva is seeking dedicated Sleep Guides to join our nationwide network of state-of-the-art Viewing Rooms. The Sleep Guide position offers a competitive compensation package, including medical, dental, and vision insurance, paid vacation, an annual bonus program, a 401K with employer match, and FSA/HSA/commuter benefits. Employees also receive discounts on products and a referral bonus program.

Responsibilities

• Engage with customers and team members in person during scheduled shifts.
• Clearly communicate product benefits, address customer inquiries, and effectively troubleshoot and resolve issues.
• Maintain timely and regular attendance as a key performance expectation during all scheduled shifts.
• Be available to work weekends and major retail holidays.

Requirements

• Preferred Experience: 1-2 years of retail sales or customer service experience; however, we're willing to train the right candidate!
• Additional Experience: 1 year of telecommunications or call center experience is preferred.
• Exceptional oral and written communication skills.
• Strong interpersonal abilities to build rapport effortlessly with customers and team members.
• A passion for delivering outstanding customer experiences.
• Well-organized with excellent multitasking skills and a commitment to completing tasks with high-quality results.
• Comfortable using personal computers and related software, with the ability to navigate multiple platforms simultaneously.
• A positive attitude (we value and hire nice people!).

Skills

• Passionate about helping others discover the power of a great night's sleep.
• Expertise in Saatva mattresses and bedding.
• Ability to provide a sophisticated level of service.
• Effective troubleshooting and issue resolution skills.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Vacation
• Annual Bonus Program
• 401K with Employer Match
• FSA/HSA/Commuter Benefits
• Employee and Friends & Family Discounts on Products
• Referral Bonus Program

Pay

$21 USD - $21 USD

Schedule

Shifts vary based on store locations and operational needs.