Retail Sales Associate

Saatva is the original direct-to-consumer mattress and home furnishings company, founded on the principle that everyone deserves healthy and restorative sleep. Today, Saatva is the largest online luxury mattress brand in the US, with more than 20 Viewing Rooms in prime areas of the nation’s largest markets, and we are growing fast! Saatva is a people-first company, and we embrace the idea of total life success: empowering each other to improve ourselves in all aspects of our lives.

About the role

We are looking for dedicated Sleep Guides to join our nationwide network of state-of-the-art Viewing Rooms. Saatva Viewing Room Sleep Guides are the heartbeat of every brick-and-mortar retail location. They take pride in thrilling our guests by providing an immersive and elevated experience with our full range of mattresses. The Sleep Guide embodies Saatva luxury with a sophisticated level of service, expert knowledge of Saatva mattresses and bedding, and the desire to truly help others discover the power of a great night’s sleep.

Responsibilities

• Engage with customers and team members in person during scheduled shifts.
• Clearly communicate product benefits, address customer inquiries, and effectively troubleshoot and resolve issues.
• Maintain timely and regular attendance as a key performance expectation during all scheduled shifts.
• Be available to work weekends and major retail holidays.
• Deliver a world-class experience to our customers.
• Become a product expert to confidently assist customers.
• Respond to customer inquiries and resolve both basic and complex issues via phone, live chat, and in-person interactions on the showroom floor as needed.

Requirements

• Preferred Experience: 1-2 years of retail sales or customer service experience; however, we’re willing to train the right candidate!
• Additional Experience: 1 year of telecommunications or call center experience is preferred.
• Exceptional oral and written communication skills.
• Strong interpersonal abilities to build rapport effortlessly with customers and team members.
• A passion for delivering outstanding customer experiences.
• Well-organized with excellent multitasking skills and a commitment to completing tasks with high-quality results.
• Comfortable using personal computers and related software, with the ability to navigate multiple platforms simultaneously.
• Positive attitude (we value and hire nice people!).

Benefits

• Competitive Compensation: $26/hour
• Medical, Dental, and Vision Insurance
• Paid Vacation
• Annual Bonus Program
• 401K with Employer Match
• FSA/HSA/Commuter Benefits
• Employee and Friends & Family Discounts on Products
• Collaborative and supportive team environment
• Referral Bonus Program

Pay

$26 USD per hour