Retail Sales Associate

About the Role

As a key representative of our luxury lifestyle brand, the Retail Sales Associate embodies hospitality, style expertise, and an unwavering commitment to exceptional service. This individual delivers a refined client experience through warm engagement, personalized wardrobe styling, and deep product knowledge. Serving as a true Brand Ambassador, the Associate builds lasting client relationships, drives sales through clienteling, and represents the elevated standards of the brand.

Essential Functions

Client Experience & Sales Excellence

• Welcome every client with genuine warmth, creating an inviting and personalized shopping experience.
• Build elevated wardrobes through thoughtful styling, product storytelling, and an understanding of the client's lifestyle and preferences.
• Cultivate strong, ongoing relationships through consistent clienteling, maintaining an active client book and reaching out for relevant moments.
• Achieve personal and store sales goals through proactive engagement and relationship-driven selling.

Brand Representation

• Serve as a brand expert with deep knowledge of product features, craftsmanship, and brand heritage.
• Represent the company's luxury values through polished communication, professionalism, and an impeccable in-store presence.

Operations & Store Excellence

• Support daily operations, including inventory management, replenishment, visual merchandising, and maintaining a pristine shopping environment.
• Process transactions—sales, returns, special orders—with accuracy, efficiency, and adherence to company procedures.
• Participate in setting and maintaining elevated visual displays and seasonal presentations that reflect the brand's premium aesthetic, creating a consistent and elevated in-store experience for every client.
• Maintain accuracy of inventory through cycle counts and reporting discrepancies as needed, ensure all products are properly tagged, and assist with back of house organization.

Competencies

• Proven ability to create meaningful client relationships that drive repeat business and long-term loyalty.
• Skilled in building and leveraging a personal client list; comfortable conducting outreach to nurture client connections.
• Naturally service-driven with a polished, professional presence and a genuine passion for delivering luxury-level hospitality.
• Strong fashion sensibility with the ability to provide thoughtful styling and wardrobe guidance.
• Exceptional communication skills—warm, confident, and articulate.
• Team-oriented collaborator with a positive, energetic, and engaging demeanor.
• Self-motivated with the ability to work independently and manage time effectively in a fast-paced environment.
• Ability to stand, walk, bend, and move for up to 8–10 hours; ability to lift up to 20 lbs as needed.

Desired Education and Experience

• 2+ years of experience in luxury retail, premium fashion, or a client-focused selling environment preferred.
• Bachelor's degree in Business, Marketing, Merchandising, Fashion, or related field is a plus.
• Strong understanding of elevated customer service standards and relationship-driven sales.
• Previous POS and cash handling experience.
• Technically proficient with Microsoft Office, email, and retail technology systems; adaptable to new tools and software.