Retail Sales Associate

About the role

We're committed to bringing passion and customer focus to the business. Peter Millar was founded in 2001 with a single cashmere sweater offered in 24 colors. Based in Raleigh and Durham, North Carolina, the American lifestyle brand has grown to include luxury performance sportswear, seasonal resort and country club apparel, sophisticated classics, casually refined tailored clothing and sartorial accessories. We strive to capture timeless style upgraded with signature innovations, in designs that are in tune with modern life. We embrace working hard, being kind and doing right by our customers, aiming to set a higher standard for the apparel industry.

Essential Functions

• Welcome every client with genuine warmth, creating an inviting and personalized shopping experience.
• Build elevated wardrobes through thoughtful styling, product storytelling, and an understanding of the client’s lifestyle and preferences.
• Cultivate strong, ongoing relationships through consistent clienteling, maintaining an active client book and reaching out for relevant moments.
• Achieve personal and store sales goals through proactive engagement and relationship-driven selling.

Competencies

• Proven ability to create meaningful client relationships that drive repeat business and long-term loyalty.
• Skilled in building and leveraging a personal client list; comfortable conducting outreach to nurture client connections.
• Naturally service-driven with a polished, professional presence and a genuine passion for delivering luxury-level hospitality.
• Strong fashion sensibility with the ability to provide thoughtful styling and wardrobe guidance.
• Exceptional communication skills—warm, confident, and articulate.
• Team-oriented collaborator with a positive, energetic, and engaging demeanor.
• Self-motivated with the ability to work independently and manage time effectively in a fast-paced environment.
• Ability to stand, walk, bend, and move for up to 8–10 hours; ability to lift up to 20 lbs as needed.

Desired Education And Experience

• 2+ years of experience in luxury retail, premium fashion, or a client-focused selling environment preferred.
• Bachelor’s degree in Business, Marketing, Merchandising, Fashion, or related field is a plus.
• Strong understanding of elevated customer service standards and relationship-driven sales.
• Previous POS and cash handling experience.
• Techically proficient with Microsoft Office, email, and retail technology systems; adaptable to new tools and software.