Retail Sales Associate

About the role

Oliver Peoples was founded in 1987 with the opening of its first boutique and subsequent launch of the original collection. From the beginning, the brand has pursued superior product, a distinctive California‑rooted culture, and an obsession with service. These core values remain at the foundation of the company today. Oliver Peoples is part of EssilorLuxottica, a global leader in vision care products, and joins a worldwide team of over 200,000 employees dedicated to transforming the eyewear and eyecare industry.

Responsibilities

• Provide outstanding customer service, ensuring client needs are met and the shopping experience is memorable.
• Stay current on industry trends and product knowledge through required training sessions and workshops.
• Display in‑depth knowledge of the brand, warranties, and optical add‑on features.
• Build and maintain client relationships, meeting needs in‑store and through follow‑up communication.
• Consistently meet and exceed daily, weekly, and monthly sales targets by upselling and cross‑selling.
• Assist with minor adjustments and repairs.
• Maintain a clean, organized, and visually appealing store environment on the sales floor and back‑of‑house areas.
• Provide omnichannel support, delivering a seamless customer service experience across online and in‑store platforms.
• Understand and adhere to all brand policies and procedures.
• Perform other miscellaneous duties as assigned by management.

Requirements

• High school diploma or equivalent.
• 2+ years of experience in retail sales, preferably in eyewear and/or luxury retail.
• Excellent communication and interpersonal skills, with the ability to build strong client relationships.
• Punctual and reliable; timeliness and dependability are essential.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail, capable of multitasking in a fast‑paced environment.
• Demonstrated ability to achieve sales targets and exceed customer expectations.
• Team‑player who is collaborative, adaptable, supportive, respectful, and open to feedback.
• Natural problem‑solver and analytical thinker, able to identify issues, evaluate solutions, and implement effective strategies.
• Ability to navigate workload pressure with ease.
• Ability to stand for extended periods and lift up to 25 pounds.

Qualifications

• Experience operating a POS system.