Retail Sales Associate

About the role

We are a company of craftsmen skilled in the art of footwear, rooted in the Pacific Northwest, striving to uphold the highest standards. We’re looking for a brand ambassador to join a team of inspired, motivated individuals focused on delivering legendary customer service. As a Danner Sales Associate, you will help your team provide the most personal, memorable, and knowledgeable service possible to our customers while working toward personal and team‑oriented sales goals in a fast‑paced, high‑energy store environment.

Responsibilities

• Greets customers in a timely, professional and engaging manner.
• Provides honest and confident feedback to customers regarding merchandise style and fit.
• Consistently seeks new product knowledge to act as an expert for the customer.
• Sets and achieves personal sales goals while supporting the goals of the team.
• Works as a team player to ensure each customer receives the best service possible.
• Actively learns, demonstrates, and fosters the Danner culture in all actions and words.
• Ensures that stock is replenished and displays are neat and rotated to encourage sales.
• Assists with backroom projects and assignments as requested.
• Tracks and achieves expected KPI metrics at individual and store level.
• Ensures all workspaces are clean and tidy.
• Performs opening and closing duties as requested.
• Performs other duties, as assigned by Manager.

Requirements

• A natural passion for serving others and creating customer loyalty.
• Strong customer empathy and the ability to turn negativity into great customer experiences.
• Ability to quickly learn new procedures and processes and handle multiple tasks in a fast‑paced environment.
• Willingness to conduct oneself in accordance with the Company's Core Values.
• Strong organizational and follow‑through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, dependability and initiative with flexible shift availability for the retail environment.
• Ability to climb a ladder and maneuver in a tight stockroom.

Qualifications

• 1+ years retail sales experience in a strong customer service environment preferred.
• High School diploma or equivalent.
• Experience with POS.
• Basic MS Excel & Outlook experience.
• Experience fitting footwear a plus.
• Brand knowledge of Danner a plus.

Benefits

• Medical, Dental, and Vision on 1st Day of Employment
• Paid Time Off
• Holiday Pay: 10 corporate holidays & 3 Floating days
• 401k Match
• Referral Bonus
• Tuition, alternative transportation, and fitness & wellness reimbursements
• Flexible Spending Program
• Short Term Disability & Long Term Disability
• Company Paid Life Insurance
• 2 days paid community service
• Generous employee and Friends & Family discounts
• Complimentary boots throughout employment
• Partner brand discounts
• Management strives to facilitate a positive work/life balance through scheduling timelines and consecutive days off