Retail Sales Associate

About the role

The Sales Associate at Hamilton will deliver exceptional customer service in line with brand standards while driving sales, supporting merchandising efforts, and protecting company assets. They will contribute to client outreach initiatives, help build brand awareness, and assist with the day-to-day operations of the boutique. They will collaborate closely with the management team to achieve customer service excellence and meet sales objectives.

Profile Duties And Responsibilities

• Provide a unique and special experience to all clients
• Reach & exceed your sales goals
• Maintain and grow existing clients; keep records of milestones and client’s tastes and goals for future purchases
• Aid in the sales process as per established store protocols
• Communicate customer requests to management
• Aid in the submission of daily reports and sales reconciliation reports
• Aid in processing and replenishing merchandise and monitoring counter stock
• Develop existing client base and reach new prospects through networking and outreach
• Participate in merchandising projects, such as daily stock maintenance, display changeovers, product transfers, etc...
• Provide superior after-sale service to all clients
• Provide the highest level of client service through personalized contact in product maintenance
• Use product knowledge and selection to provide exceptional service and build customer relationships
• Team-oriented
• Actively support securing company assets through effective Loss Prevention in compliance with company policies and procedures
• Greet customers in a timely, professional and personable manner
• Actively maintain the store appearance including keeping merchandise neatly organized and attractively displayed
• All other duties assigned by Management

Requirements

• Education and Experience Requirements:
• Must have High School Diploma and/or equivalent
• Must possess a strong luxury retail jewelry and time piece experience
• All applicants should have 3-5 years of experience in a sales position, specialty luxury retail preferred
• Personal Attributes:
• Driven to deliver superior service by exceeding customer expectations
• Able to work well as a team player in a very fast-paced, energetic environment
• Able to achieve sales goals and be goal oriented
• Excellent verbal and interpersonal skills
• The ability to work well with all levels of internal management and staff
• Clientele building skills
• Physical Requirements:
• Ability to stand approximately 5 – 8 hours per day usually 5 – 7 days per week
• May be required to climb ladder or ascend/descend stairs in order to stock and/or acquire merchandise for sale
• Required to lift items weighing 5 – 25 lbs regularly
• Operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs
• Finger dexterity is necessary

Benefits

• Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
• Company paid life insurance and Long Term Disability
• 18 days of PTO per year
• Special bucket of sick time per year extended paid time for medical, parental and military leave
• Holiday pay
• Voluntary FSA, STD, Accident/Hospital Indemnity insurance
• Employee product discount

Job Location

North Duke Street 149, 17602 Lancaster PA, United States (Pennsylvania)

Company Address

The Swatch Group (U.S.) Inc. 800 Waterford Way Suite 1000 Miami, FL 33126 USA