Retail Sales Associate

About the role

The Retail Sales Associate plays a crucial role in supporting Goodwill Industries of Northern Michigan's mission and vision. This position involves a variety of tasks including operating the cash register, interacting with customers, donors, clients, and employees, and maintaining a clean and orderly work area.

Responsibilities

• Operate equipment such as mouse, keyboard, computer, cell phone, and tablet.
• Operate a pallet jack and trash compactor.
• Unload, accept, sort and tag donations from donors.
• Support the mission and vision of Goodwill Industries of Northern Michigan.
• Interact with all Goodwill team members, clients, and customers in a professional manner.
• Respect the diversity of others, including but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.
• Perform all day-to-day operational functions of the store, such as running the register, writing sold tickets and receipts, stocking shelves and tables, selling merchandise, rotating goods, assisting customers and donors, and accepting donations.
• Be knowledgeable of Goodwill's full range of merchandise and pricing structures.
• Set up advertising signs and displays to attract customers and promote sales.
• Obtain merchandise requested by customers or receive merchandise selected by customers.
• Provide excellent customer service by answering customer questions and assisting with merchandise.
• Perform cashier duties, including sales transactions, payments, refunds, asking customers for a donation with 'round up' of their purchase, and end of day register processing.
• Be accountable for proper register balances and for preventing unauthorized removal of merchandise from the store.
• Wrap or bag merchandise for customers.
• Transport purchased merchandise to specified vehicles for customers when needed.
• Maintain a clean and orderly work area, including stocking, straightening, and cleaning the sales floor.
• Remove empty hangers and outdated merchandise according to the rotation schedule.
• Ensure fitting rooms are free of merchandise, removing clothes and re-hang as necessary.
• Answer the telephone and provide announcements over the store paging system as needed.
• Process and price textiles and wares within established timeframes and meet production goals set by Management.
• Expedite merchandise to and from the sales floor.
• Adhere to all agency policies and procedures.
• Promote Goodwill in a positive way internally and externally.
• Understand and comply with Goodwill's safety program and alert the supervisor of unsafe practices or situations.
• Help train new staff and clients as directed by the supervisor.
• Perform other duties as assigned by management.

Requirements

• Retail experience is a plus.
• Knowledgeable about Goodwill's full range of merchandise and pricing structures.
• Ability to work effectively with diverse staff, customers, community service volunteers, and vendors.
• Good verbal communication and organizational skills.
• Excellent customer service skills.
• Ability to work independently and be flexible in a multi-duty environment.
• Ability to work within established guidelines.
• Ability to operate a forklift is preferred.
• Ability to receive and disperse cash accurately and perform basic math functions.
• Fundamental ability to understand, accept, and work with people who have disabilities and/or other barriers to employment.
• Positive, can-do attitude with a strong commitment to teamwork.
• Ability to work rotating shifts, weekends, and holidays.