Retail Sales Associate

About the role

Cox Communications is looking for a Retail Sales Associate who connects easily with others and can drive sales while making customers feel special. This role involves creating exceptional customer experiences, driving sales, and helping customers connect with Cox's technology, products, and services. The position requires working some evenings, weekends, and holidays, and reporting to the Store Manager while also taking guidance from the Assistant Store Manager and team Specialists.

What You'll Do

• Explain and demonstrate product capabilities and offer suggestions based on customer's wants and needs
• Meet or exceed targets regarding customer experience, sales, and retention
• Assist with the opening/closing of store retail environments
• Properly handle cash
• Engage in workshops, special events, and product demos
• Support fellow sales agents when needed
• Continuously expand knowledge of current Cox products as well as competitor product offerings by participating in regular training classes
• May be required to work in other locations in the same geographical area

Compensation

Targeted total compensation of $50,146 ($24.11/hr), with high earners (the top 10%) reaching an average annual compensation of just over $65,750 ($31.13/hr). Targeted total compensation may vary based on factors including location, candidate experience level, and successful completion of minimum sales targets.

Compensation includes a full-time hourly base rate of $17.18/hr plus monthly targeted commissions of $1,279. Employees receive a ramp period of up to 2 months to adjust to commission earnings.

Hourly pay rate range: $15.29 - $22.88/hour, with the hourly rate varying within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. This role is also eligible for an annual incentive/commission target of $15,348.00.

Benefits

• 401k + company matching
• Comprehensive medical benefits
• Free Internet and other Cox discounted services
• Tuition reimbursement for academic pursuits
• Adoption assistance
• Paid time off to volunteer
• Childcare and eldercare resources
• Pet insurance
• Minimum of sixteen hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Additional paid time off: bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave

Qualifications

• Minimum HS diploma/GED or up to 2 years of relevant work experience
• Ability to meet established sales, retention, and customer experience targets
• Strong interpersonal and communication skills to effectively sell products using a consultative, solutions-based approach and influence customer decisions
• Ability to build relationships and adapt to a diverse customer base
• Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
• Ability to be mobile within the store for long periods of time to greet customers and demonstrate products and services
• Computer literacy with an aptitude for learning communication products, services, and accessories
• Willingness to work a flexible schedule which includes weekends, evenings, and holidays
• Ability to lift 25-50 pounds to help manage stock room inventory

Preferred

• Some college experience with a focus in sales, business and/or management
• One year of experience in related field (i.e. Sales, Retail Sales, Service Industry, etc.)
• Experience selling Wireless/Mobile products
• Fluency in Spanish, both written and spoken