Retail Sales Associate

About the role

Cox Communications is looking for a Bilingual Retail Sales Associate who creates those experiences; someone who connects easily with others and can drive sales while making customers feel special. This job requires you to follow the retail routine of working some evenings, weekends, and holidays. You'll also need to be comfy with reporting to your Store Manager, as well as taking guidance from the Assistant Store Manager and other team Specialists.

What You'll Do

• Explain and demonstrate product capabilities as well as offer suggestions based on customer wants and needs.
• Meet or exceed targets regarding customer experience, sales, and retention.
• Assist with the opening/closing of one of our store retail environments.
• Properly handle cash.
• Engage in workshops, special events, and product demos.
• Support your fellow sales agents when needed.
• Continuously expands knowledge of current Cox products as well as competitor product offerings by participating in regular training classes.
• May be required to work in other locations in the same geographical area.

Compensation

• Total target compensation of $57,588, while high earners (the top 10%) reach an average annual compensation of over $66,268.
• Compensation includes a full-time hourly base rate of $19.20 plus monthly targeted commissions of $1,471.00.
• Employees also receive a ramp-up period of up to 2 months to adjust to commission earnings.
• Hourly pay rate is in the range of $18.32 - $27.45/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience.
• This role is also eligible for an annual incentive/commission target.

Benefits

• 401k + company matching
• Comprehensive medical benefits
• Free Internet and other Cox discounted services
• Tuition reimbursement for academic pursuits
• Adoption assistance
• Paid time off to volunteer
• Childcare and eldercare resources
• Pet insurance
• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Qualifications

Minimum:

• HS diploma/GED or up to 2 years of relevant work experience
• Fluency in English and Spanish, both written and spoken
• Ability to meet established sales, retention, and customer experience targets
• Strong interpersonal and communication skills to effectively sell products using a consultative, solutions-based approach and influence customer decisions
• Ability to build relationships and adapt to a diverse customer base
• Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
• Ability to be mobile within the store for extended periods of time to greet customers and demonstrate products and services
• Computer literacy with an aptitude for learning communication products, services, and accessories
• Willingness to work a flexible schedule which includes weekends, evenings, and holidays
• Ability to lift 25-50 pounds to help manage stock room inventory

Preferred:

• Some college with a focus in sales, business and/or management
• One year of experience in a related field (i.e., Sales, Retail Sales, Service Industry, etc.)
• Experience selling Wireless/Mobile products

Culture & Growth

The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported. You'll have opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.