Retail Sales Associate
About the role
Cox Communications is looking for a Retail Sales Associate who connects easily with others and can drive sales while making customers feel special. You’ll create exceptional customer experiences, demonstrate products, and help customers discover Cox’s game-changing technology, products, and services.
This role requires working evenings, weekends, and holidays, and you’ll report to the Store Manager while taking guidance from the Assistant Store Manager and other team Specialists.
Responsibilities
- Explain and demonstrate product capabilities and offer suggestions based on customer needs.
- Meet or exceed targets for customer experience, sales, and retention.
- Assist with opening and closing the retail store.
- Handle cash transactions properly.
- Participate in workshops, special events, and product demos.
- Support fellow sales agents when needed.
- Continuously expand knowledge of Cox products and competitor offerings through regular training.
- May be required to work in other locations within the same geographical area.
Pay
Targeted total compensation is $50,708 per year ($24.38/hr.), with high earners (top 10%) reaching an average of $65,366 per year ($31.42/hr.). Compensation includes:
- A full-time hourly base rate of $17/hr.
- Monthly targeted commissions of $1,279.
- A ramp period of up to 2 months to adjust to commission earnings.
- Uncapped commission potential.
Hourly pay range: $15.29 - $22.88/hour, depending on location and experience. This role is also eligible for an annual incentive/commission target of $15,348.
Benefits
- 401(k) with company matching.
- Comprehensive medical benefits.
- Free Cox Internet and other discounted services.
- Tuition reimbursement for academic pursuits.
- Adoption assistance.
- Paid time off to volunteer.
- Childcare and eldercare resources.
- Pet insurance.
- Minimum of 16 hours of paid time off monthly, plus 7 paid holidays.
- Additional paid leave for bereavement, voting, jury duty, volunteering, military service, and parental leave.
Cox fosters a culture of recognition, growth, and support, offering opportunities to learn, train, and explore roles across the Cox family of businesses.
Requirements
- Minimum high school diploma/GED or up to 2 years of relevant work experience.
- Ability to meet sales, retention, and customer experience targets.
- Strong interpersonal and communication skills for consultative, solutions-based selling.
- Ability to build relationships and adapt to a diverse customer base.
- Ability to multi-task and prioritize in a fast-paced, service-oriented environment.
- Mobility within the store for long periods to greet customers and demonstrate products.
- Computer literacy and aptitude for learning communication products and services.
- Willingness to work a flexible schedule, including weekends, evenings, and holidays.
- Ability to lift 25-50 pounds to manage stock room inventory.
Qualifications (Preferred)
- Some college experience with a focus in sales, business, and/or management.
- One year of experience in sales, retail, or a service-related field.
- Experience selling wireless/mobile products.
- Fluency in Spanish (written and spoken).
Applicants must be authorized to work in the United States without sponsorship.